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With effect from 25 May 2018, we have updated our Privacy Notice. You can read our updated version here.

REWARDS RULES
 

In connection with offers to take surveys or participate in other marketing research activities made by Curizon, Toluna USA’s Healthcare Community (hereinafter referred to has Toluna USA), we offer incentives that are awarded in various ways. All incentives awarded to survey participants are governed by these Terms and Conditions.
 

  1. Incentives are offered in the form of credits called "dollars," or "incentives," which are credited to an account maintained by Toluna USA. Incentives are redeemable for cash as specified below. Toluna USA will establish and maintain your account based on information furnished by you and will hold your incentives until you redeem them or until they are forfeited, in accordance with the Terms and Conditions specified below. This program is called the "Incentive Program."

  2. In order for an account to be established in your name and your incentives properly credited to your account, you must complete the online form. To open an account, you must provide Toluna USA with complete and valid contact information, including your full legal name, home address, and valid email address. All account holders must be at least twenty-five (25) years of age. No person may establish or maintain more than one (1) account with Toluna USA, and each account must have a unique and valid email address and password. By completing the online form, you represent that you are at least twenty-five (25) years of age and that the information you have provided to Toluna USA is accurate and truthful in all respects and pertains to you and no other person.  YOU UNDERSTAND AND AGREE THAT ALL ACCUMULATED AMOUNTS IN ANY DUPLICATE ACCOUNT OR ANY ACCOUNT ESTABLISHED WITH UNTRUTHFUL INFORMATION WILL BE FORFEITED AND WILL BECOME THE PROPERTY OF Toluna USA. Your account information (except information used generically for demographic purposes) will be made available to third parties only in accordance with the Toluna USA Privacy Policy as amended from time to time, unless required to do so by law or order of a court or governmental agency, or as otherwise provided in these Terms and Conditions.

  3. Your use of the Incentive Program and accumulation of any "dollars" hereunder are personal to you, and you may not use anyone else's "dollars" or assign, transfer, pool, "lend," sell, or exchange your "dollars" or your right to participate in the Incentive Program. You may use only one (1) password to open and access your account, and you may not use another account holder's password or allow anyone else to use your password, for any reason. Toluna USA will not be responsible for any losses incurred through the use of your password by a third party.

  4. "Dollars" will be credited to your account only through your participation in qualitative or quantitative marketing research activities performed by Toluna USA, and only in accordance with the specific incentive offer disclosed for each activity.

  5. Toluna USA will maintain a record of the incentives credited to your account and allow you to check the status of your account online by logging in. If you feel the incentive amounts credited to your account are incorrect, you must contact Toluna USA by email and explain in full the basis of your dispute, attaching any relevant documents which offer evidence of the discrepancy. Upon receipt of your notice, we will investigate your claim and notify you of our decision to adjust or maintain the amount of incentives credited to your account, as we deem appropriate, within thirty (30) days. If we need additional time to decide your claim, we will notify you and will endeavor to render a decision as soon as reasonably practicable. Any decision by us with regard to such a claim will be final.

  6. You may redeem your "dollars" at any time (except in the event of forfeiture, as provided in Sections 2, 7, 9, 11, 12, and 13 of these Terms and Conditions) by notifying us via the account payment request form provided by Toluna USA at its website. Every time you ask to redeem your incentives you must ask that all incentives credited to your account be redeemed at that time. You cannot request a partial redemption. Upon receipt of such notice from you, Toluna USA will verify the amount in your account and will indicate to you the amount available for withdrawal. Toluna USA will forward the account balance available for withdrawal to you within six (6) weeks from the receipt of your request. Once you have made a request to redeem the incentives credited to your account, the request cannot be withdrawn, cancelled, or postponed. AT NO TIME WILL INTEREST BE PAID ON ANY AMOUNTS CREDITED TO YOUR ACCOUNT, NOR WILL YOU BE ENTITLED TO ANY SUCH INTEREST.

  7. If at any time after you have begun using the Incentive Program you become "inactive", Toluna USA will attempt to notify you via email, using the email address that is registered with Toluna USA at that time to advise you that all of the "dollars" in your account will be forfeited if you do not withdraw them in accordance with these Terms and Conditions or participate in a survey. You will have thirty (30) days from the time that such notification email is sent to the email address to participate in a survey or to request that your "dollars" be redeemed. If you fail to participate in a survey or make such a request within this thirty (30) day period, all of your "dollars" will be forfeited and will become the property of Toluna USA. Toluna USA assumes no responsibility for your failure to receive any email notification sent in accordance with this section, regardless of the cause of such failure, whether due to hardware or software malfunction, your inability to access your email as a result of sickness or absence, or otherwise. "Inactive" shall mean that you have failed to participate in a survey for a period of six (6) months. "Participate" shall mean starting a survey.

  8. BY COMPLETING THE SIGN-UP FORM AND UTILIZING THE INCENTIVE PROGRAM, YOU ACKNOWLEDGE AND AGREE THAT Toluna USA IS NOT A BANK OR ANY OTHER KIND OR FORM OF FINANCIAL INSTITUTION AND THAT Toluna USA DOES NOT MAINTAIN YOUR ACCOUNT FOR ANY PURPOSE OTHER THAN THOSE SPECIFIED HEREIN. YOU FURTHER AGREE THAT THE "DOLLARS" CREDITED TO YOUR ACCOUNT ARE NOT ACTUAL CASH DEPOSITS AND ARE ONLY ACCOUNT ENTRIES THAT ENTITLE YOU TO THE AMOUNT OF THE CREDITED INCENTIVES IF YOU REDEEM THEM IN ACCORDANCE WITH THESE TERMS AND CONDITIONS. YOU FURTHER AGREE THAT YOU MAY ONLY REDEEM THE AMOUNTS IN YOUR ACCOUNT IN THE MANNER AND ACCORDING TO THE PROCEDURES DESCRIBED IN THESE TERMS AND CONDITIONS, WHICH WE MAY AMEND FROM TIME TO TIME.

  9. You may be required under federal, state, and/or local laws to pay taxes on the "dollars" you earn. You acknowledge that we may supply information to taxing agencies, or withhold taxes, at the request of those agencies or as we in our sole discretion deem appropriate. You acknowledge and agree that you will provide Toluna USA with any additional personal information, such as social security number, that Toluna USA needs to comply with any reporting or withholding obligations. Your failure to provide such information within 30 days of a request sent by Toluna USA to the email address registered at that time will result in the forfeiture of your incentives.

  10. Toluna USA will not be responsible for supplying any hardware or software needed to access the Incentive Program, or for any charges associated therewith (including but not limited to telephone and Internet provider charges).

  11. YOU MAY ACCESS THE INCENTIVE PROGRAM ONLY FOR THE PURPOSES THAT WE PERMIT. IF YOU USE OR ATTEMPT TO USE ANY PART OF THE INCENTIVE PROGRAM FOR ANY OTHER PURPOSE, YOU UNDERSTAND AND AGREE THAT YOUR RIGHT TO ACCESS THE INCENTIVE PROGRAM WILL CEASE AND ALL "DOLLARS" CREDITED TO YOUR ACCOUNT, HOWEVER AND WHENEVER ACCUMULATED, WILL BE FORFEITED AND WILL BECOME THE PROPERTY OF Toluna USA. You may, in addition, be subject to an action for damages and/or criminal prosecution. Without limiting the above paragraph, misuse of the Incentive Program will include attempting to access the accounts of others, accessing your account in an attempt to change the amount of incentives credited, and opening multiple accounts. Toluna USA reserves the right, in its sole discretion, to determine what other actions constitute misuse of the Incentive Program. Toluna USA retains all rights to the Incentive Program. Any unauthorized copying or publication of the Incentive Program or any subject matter associated with the Incentive Program will constitute an infringement of Toluna USA's rights under the copyright laws, and you will be subject to all damages and other penalties available under those laws, including but not limited to criminal prosecution.

  12. You may cancel your account at any time by contacting Toluna USA at support@curizon.com or by activating the "Delete" feature on the "Member's Area" page of this website, which is accessed through the "Your Profile" page. Your account will also be cancelled if you withdraw from the Toluna USA panel. Immediately upon deletion or your withdrawal from the Toluna USA panel, your account will be closed. YOU UNDERSTAND AND AGREE THAT UPON CLOSING YOUR ACCOUNT, YOUR RIGHT TO ACCESS THE INCENTIVE PROGRAM WILL CEASE AND ALL "DOLLARS" CREDITED TO YOUR ACCOUNT AT SUCH TIME, HOWEVER AND WHENEVER ACCUMULATED, WILL BE FORFEITED AND WILL BECOME THE PROPERTY OF Toluna USA.

  13. WE RESERVE THE RIGHT, IN OUR SOLE DISCRETION, TO MODIFY ANY PART OF THE INCENTIVE PROGRAM OR THESE TERMS AND CONDITIONS AT ANY TIME BY CHANGING THESE TERMS AND CONDITIONS OR RELATED INFORMATION ON OUR WEBSITE. This includes, without limitation, the right to change the rules of participation, terminate your participation, and discontinue the Incentive Program. If there is a modification to the Incentive Program, we will endeavor to notify you; however, we will not be responsible if you do not learn of the modification. Toluna USA does not warrant that the Incentive Program will remain operational, and we disclaim any liability for any losses you experience because the Incentive Program is not operational or accessible by you. If Toluna USA DISCONTINUES THE INCENTIVE PROGRAM OR IF WE TERMINATE YOUR PARTICIPATION FOR VIOLATION OF THIS AGREEMENT, YOU UNDERSTAND AND AGREE THAT YOUR RIGHT TO ACCESS THE INCENTIVE PROGRAM WILL CEASE AND ALL "DOLLARS" IN YOUR ACCOUNT, HOWEVER AND WHENEVER ACCUMULATED, WILL BE FORFEITED AND WILL BECOME THE PROPERTY OF Toluna USA. IF WE TERMINATE YOUR PARTICIPATION FOR ANY REASON OTHER THAN YOUR MISCONDUCT OR VIOLATION OF THESE TERMS AND CONDITIONS, YOU WILL HAVE THIRTY (30) DAYS TO REDEEM THE "DOLLARS" CREDITED TO YOUR ACCOUNT.

  14. Toluna USA provides the Incentive Program "as is" and makes no representations or warranties to you, express or implied, regarding its accessibility or that your access to the Incentive Program will be uninterrupted or error-free. WE ESPECIALLY DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, TITLE, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. Some states do not allow limitations on how long an implied warranty may last, so the above limitation may not apply to you.

  15. Notwithstanding anything else in these Terms and Conditions, Toluna USA will not be liable for any incidental or consequential damages (including but not limited to loss of profits or revenue, loss of use of a product, cost of capital, cost of substituted services or products, downtime costs, labor costs, or claims of customers) with respect to any claim or action related to the subject matter hereof. Some states do not allow limitations on incidental or consequential damages, so the above limitation may not apply to you.

  16. Toluna USA takes reasonable measures to maintain the security and confidentiality of your personal account information. There are certain conditions, however, that exist on the Internet generally which are outside Toluna USA's control and could result in a breach of security. Accordingly, we cannot guarantee that your confidential information will be free from corruption or privacy. You hereby expressly waive any claim against Toluna USA and its members, officers, directors, employees, agents, and representatives, arising out of the loss of data through corruption, piracy, breach of security, or other reason.

  17. Toluna USA's performance under these Terms and Conditions is subject at all times to existing laws and legal process, and nothing in these Terms and Conditions limits or restricts Toluna USA's rights, duties, and obligations to comply with all applicable laws or legal process served on Toluna USA with respect to you or your use of the Incentive Program.

  18. No delay by Toluna USA in enforcing these Terms and Conditions shall constitute a waiver of any breach hereof, and no waiver by Toluna USA of any breach of these Terms and Conditions shall constitute a waiver of any future breach.

  19. These Terms and Conditions are governed by and shall be construed under the laws of the State of Connecticut, USA (without regard to its conflicts of law provisions). You agree that any dispute regarding the Incentive Program will be brought in the federal or state courts located in Fairfield County, Connecticut. You will comply with all such laws and with the laws of the United States that apply to the Incentive Program and the use of any "dollars" in your account, and any laws of your country and state or province of residence. The Incentive Program and these Terms and Conditions, or relevant portions thereof, are void where prohibited by law.

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